Terms and conditions

Booking

1.   Our quotes are valid for 31 days. After 31 days revisions may need to be made to reflect any price increases.

2.   To secure a booking we require our quote to be accepted by clicking the ‘accept’ button at the bottom of the quote. By accepting our quote, you are formally agreeing to our terms and conditions.

3.   To confirm a date, we require a deposit of 50% to be paid or a finance application completed and accepted, and any deposit chosen alongside the finance application to be paid. Deposit and balance payments can be made by credit or debit card. We do not accept cheques.

4.   Payment is due immediately on completion of the work. We class any payment after five working days as a late payment and charge a £50 fee per five working days that the payment is overdue.

5.   We accept all major credit and debit cards.

6. If you decide to cancel your installation, a notice period of at least 72 hours is required. A cancellation fee of £90 will apply if cancelled within 72 hours.

Finance

1.    Safe Gas & Plumbing Ltd acts as a credit broker and not as a lender. All finance applications are processed through and decided by Novuna personal finance.

2.    Deposits, if chosen, must be paid prior to the installation date by cash, card or bank transfer.

3.    The finance application must be completed, accepted and signed in order to secure a booking. We cannot hold a date until an application has been signed.

4.    On completion of the installation, you will be issued with a ‘satisfaction note’ by Novuna personal finance. At this moment you should voice any issues you have with the installation to Safe Gas. Once the issue has been rectified or if Safe Gas disputes the reason for a delayed satisfaction an invoice will be issued for the full balance which will be pursued legally beyond its stated due date. As per our late payment terms a £50 fee will apply for each period of five working days that the payment has been delayed.

Installation

1.    Thermostats/controls – if you choose to have a smart thermostat installed it is important to note that you will require a pre-existing WIFI and broadband connection to make full use of the smart features. Where a thermostat requires batteries, it is the customers responsibility to change these as part of product maintenance

2.    Nest – If you choose to upgrade to a Nest smart controller Safe Gas will supply and install the Nest third generation smart thermostat with a stand (if required). We do not install Nest thermostats on the wall unless your existing thermostat is hardwired, and suitable electrics are in place.

3.    Hive – If you choose to upgrade to a Hive we will install the Hive onto a suitable wall or leave it unmounted if preferred. The Hive is battery powered.

4.    Power flush – In order to carry out the power flush the engineer will require full and clear access to each radiator in your property. If full access is not provided, then the radiators will not be power flushed. In this circumstance Safe Gas will not provide a partial refund

5.    Existing radiators/ radiator valves and external components – Our quote is on the assumption that existing radiators, valves and components are in good condition. The replacement of any existing components where not otherwise stated is not included in this contract.

Our obligation to you

All of our engineers are fully qualified and Gas Safe registered, all work will be carried out to the specification of the accepted quote (in the event of any unforeseen problems arising with the job, Safe Gas will endeavour to work with the customer to resolve these as quickly as possible), and all work will be fully insured and completed to current gas and building regulations.

Your obligation to us

We reserve the right for our engineers to refuse to undertake work and leave a property if they encounter rude or abusive behaviour or an unsafe workspace. If our engineers are subjected to any of the above, Safe Gas will hold discretion as to whether a re-attendance is arranged and what additional charges will apply. No refund will be due from Safe Gas to the customer if the engineers leave the site for reasons of safety, abuse or general rudeness or if the engineer(s) are refused entry to the property.

Permits and permissions

It is the responsibility of the customer to secure any permissions, licences or permits that may be required to authorise the including written consent from landlords, building managers, leaseholders etc.

Inspection of site

The customer must provide access to the isolation points for the gas, water and electricity on the installation date. If safe isolation of all services is not possible then the installation may have to be postponed or cancelled.

The installation process

On the installation day the engineers will arrive at the installation address between 8-8.30AM. On some occasions materials may arrive at the installation address before the engineer. Our engineers will protect your flooring with dust sheets. At the end of the installation the engineer will show you how to use the controls and walk you through the new system including showing you how to top up the pressure as part of system self-maintenance.

General installation terms

We have assumed that your property is in a good state of repair and contains no structural defects. Safe Gas will not be held responsible for any damage caused to your property as a result of any existing defects.

Safe Gas cannot be held responsible for replacing radiator valves, existing joints, toilet valves or any other plumbing accessory when changing from a low to high pressure system. If a part should fail and need to be replaced this will be at an additional cost.

Safe Gas cannot be held liable for any damage to existing plaster work, decorations, flooring etc which may be unavoidable upon the carrying out of the work. Customers are responsible for any redecoration or re-boxing in unless otherwise stated in the quote.

Our quote does not include refitting any carpets where they have needed to be taken up to undertake the work. We will relay any floorboards to the best of our ability. Safe Gas are not responsible for any damage caused to carpet or flooring where we are required to take them up. If this is a concern we recommend customers arrange this to be carried out by professionals in advance.

It may be necessary to remove decorative coverings such as tiles, boxing in or boiler cupboards to access pipework, flues or other components required to complete the works. Whilst all care and attention will be paid when removing said items It is the sole responsibility of the customer to repair, modify or replace these coverings once the installation is complete.

Safe Gas will not dispose of any dangerous or hazardous waste material such as asbestos which we become aware of before or during the installation. It is the responsibility of the customer to arrange for the safe removal and disposal from site unless otherwise stated in the quote.

We have assumed that your existing radiators, valves and external components are in good working condition. Replacement of any valves will be at an additional cost.

Aftercare

1. Compliance Documentation

We will register all relevant products with buildings regulations and you will receive a certificate by post.

2. Warranties and Guarantees

We will register your boiler and any other Worcester products for the warranty. Your boiler is under direct warranty with Worcester Bosch. If anything goes wrong with the boiler you will need to contact Worcester directly to arrange an engineers appointment.

Your boiler must be serviced annually for Worcester to honour the warranty.